Return and Refund Policy for Infinight

1. Overview

At Infinight, we are committed to ensuring customer satisfaction and protecting against fraud. We want you to have a hassle-free shopping experience. This Return and Refund Policy outlines the terms and conditions under which you may request a return or refund for products purchased from our website.

2. Return Period

You may request a return within 7 days of receiving your order.

3. Return Options

Return options depend on the specific circumstances.

A. Return Process

If you are not satisfied with your purchase and wish to return a product, please follow these steps:

• Contact us to initiate the return process by:

  • Calling +961 79 385 422

  • Emailing us at infinightshop@gmail.com

  • Messaging us through our official social media channels

  • Filling out the Contact Us form on our website

• Provide a reasonable explanation for the return request.

• Our team will guide you through the return process, including packaging instructions and the return address.

• Once we receive the returned product and inspect it to ensure it meets the eligibility criteria outlined below, we will process your return.

B. Refund Process

If your return request is approved, we will process your refund according to the following conditions:

• Full Refund: If the product is defective, damaged during delivery, or the issue is due to an error on our part.

• Partial Refund: In certain cases, a partial refund may be issued if only part of the order qualifies for a refund.

4. Eligibility Criteria

To be eligible for a return and refund:

• The product must be in its original condition, with no damage beyond what was reported, and must match its condition when it left our store.

• You must provide a reasonable explanation of the issue with the product.

• The return request must be submitted within 7 days of receiving the order.

5. Non-Refundable Items

Unless otherwise stated at the time of purchase, there are no permanently non-refundable items.

6. Refund Processing Time

We aim to process approved refunds within 7 days after receiving and inspecting the returned product. Depending on your payment method and financial institution, it may take additional time for the refunded amount to appear in your account.

7. Denial of Return or Refund

We reserve the right to deny a return or refund request if:

• The product has been damaged due to misuse, mishandling, or negligence by the customer.

• The product was damaged or lost after it was successfully delivered.

• The returned item does not meet the eligibility requirements described in this policy.

8. Shipping Area

We currently sell and ship our products within Lebanon only. International orders are not accepted.

9. Special Promotions

From time to time, Infinight may offer promotional events with extended return or refund periods. Any such offers will be subject to the specific terms and conditions announced for the promotion.

10. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us as soon as possible. Once the issue has been verified, we will provide either:

• A full refund, or

• A replacement product,

according to your preference and product availability.

11. Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us:

Infinight

Email: infinightshop@gmail.com

Phone: +961 79 385 422